Refund Policy

Last updated: June 2026

This Refund Policy explains how refunds work for Imprimo Pro subscriptions. It applies to purchases made through our website checkout. By purchasing a subscription, you agree to this policy.

14-day money-back guarantee

We want you to be happy with Imprimo Pro. If you are not satisfied, you can request a full refund within 14 days of your initial subscription purchase. We will refund the amount you paid to your original payment method.

Renewals

Subscriptions renew automatically at the end of each billing period. To avoid being charged for a renewal, cancel your subscription before the renewal date. Charges for automatic renewals are generally non-refundable, but if you were charged for a renewal you did not intend to keep, contact us promptly and we will review your request in good faith.

How to request a refund

To request a refund, email us at hello@imprimo.app from the email address associated with your purchase. Include your order or receipt number if you have it. We typically respond within a few business days, and approved refunds are processed back to your original payment method. The time it takes for the refund to appear depends on your bank or card issuer.

Purchases made through the App Store

If you purchased a subscription through Apple's App Store rather than our website, refunds for that purchase are handled by Apple under their terms. Please request those refunds directly through your Apple account.

Your statutory rights

This policy does not limit any refund or cancellation rights you may have under applicable consumer protection laws, including statutory withdrawal rights in the EU, UK, and other jurisdictions. Where the law gives you stronger rights than this policy, those rights apply.

Contact

Questions about refunds or billing? Email us at hello@imprimo.app.